TAKE CONTROL OF YOUR ONLINE REPUTATION TODAY
Your online reputation matters
Every minute, businesses are being shaped by consumers who are exchanging dialogue and sharing reviews about them online. And since 97% of consumers find local business info on the web, you need a way to see what your customers are saying and a platform to join the conversation.
Take control of your online brand
Our Online Reputation Management Packages allows you to take control of your online presence by allowing you to correct your business listings, monitor and manage reviews, observe what competitors are doing, and much more.
Receive an alert the moment a review is submitted on all of the most popular review sites, including Yelp, Facebook, and Google+, as well as a ton of sites that are relevant to your specific industry (e.g., TripAdvisor, RateMD, Cars.com, etc.).
Find “mentions” from news sites, blogs, and social networks so you get the full picture of what people are saying about your business.
Monitor what your competition is doing online and build strategies to gain more customers in your area.
Simple social media management
Save time by using one platform to monitor and analyze your social media efficacy.
Monitor web presence
View the accuracy of your business listing data across the web on all of the major directories and citations. Listings are crucial to making sure people can find you on Google.
Our Online Reputation Management Packages
Build, monitor, and manage your online reputation
As a business owner, you need to manage the online reputation of your business. Every day, customers are talking about businesses online, whether they’re on Yelp, Zomato, TripAdvisor, Google+, Facebook, personal blogs, or elsewhere. And since 85% of consumers find local business info online, business owners like you need a way to see what customers are saying and to manage your reputation. This is where we can help!
Our Reputation Management Application gives you control over your online presence by helping you correct online listings, respond to reviews, benchmark yourself against competitors and more:
- Verify the accuracy of your online business listings across review sites, directory sites, and social networks. Inconsistent listing data can lead to poor placement in search results.
- Compile mentions from a variety of sources, including news sites, blogs, and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
- Generate new positive reviews, and pull in results from major review websites to view overall scores. See which keywords your customers are using to describe your business.
- Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.
Handcrafted responses for all of your reviews
Our Review Management Service means that our team responds to both your positive and negative reviews and monitors all mentions of your business.
Business owners don’t have time to monitor, manage and respond to all the reviews they receive online! Let our team respond to all of your positive and negative reviews and monitor mentions of your business.
Have us manage it for you! On behalf of your business, our agents craft custom responses to both negative and positive reviews. This includes weekly mention monitoring and surfacing negative sentiments to the business.
In the case of negative reviews, our agents send the crafted response to you to provide final approval within 24 hours before the reviews are posted.
The Review Management Service provides you with peace of mind knowing that the online reputation is being protected so you can focus on running your business!
The Online Reviews Challenge
With over millions of local reviews on Facebook alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and local business owners need to be paying attention.
Your Online Reputation
Your reputation is what you say about yourself and what others say about you. Every day, customers are talking about your business on websites like Yelp, TripAdvisor, Google Maps, Facebook, blogs and elsewhere, and this chatter has a direct impact on your revenue — it’s time you join the conversation.
A study from Harvard University found that a one-star improvement on a restaurant’s average Yelp score increased their revenue by 5-9%.
HOW TO GET MORE REVIEWS
Why do customer reviews matter so much?
Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If your business doesn’t fall into that category, there’s a good chance that you’re losing potential customers to your competitors.
To avoid losing sales, it’s important that you continuously generate positive reviews while managing the negative ones.
Get more reviews on the top review sites
Generate reviews on the sites that consumers rely on to make their buying decisions. Send customized requests to your customers and suggest up to three sites.
Keep bad reviews out of the spotlight
Don’t let negative reviews about your business harm your reputation. Gather harsh feedback through a private form so you can provide great customer service offline.
See what your customers are saying
Never miss a new review again. Get alerted the moment a new review is discovered, and monitor reviews from the top review sites in one simple dashboard.
Showcase great experiences
Share your customers’ testimonials on social media. Automatically publish specific types of reviews to a mobile-optimized listing and a widget on your website.